PolyAI
Voice agents that answer the phone, built in London for real call volumes
poly.ai Sales-led UK vendor Checked 30 August 2026
- Price
- Not published by the vendor
- Trains on your data
- Yes
- Where data is processed
- Not published
- Data processing agreement
- Not published
- Setup
- Longer
- Skill needed
- Technical
What is PolyAI?
Conversational voice AI for customer service phone lines — handling bookings, enquiries and account questions in natural speech rather than a menu tree. Enterprise-scale, London-headquartered, and included here as the UK reference point in a category dominated by US vendors.
Included honestly labelled. If you are a five-person business, this is not for you and no amount of interest will change the price.
If you run a hospitality group or anything with a phone line that queues, it is the credible UK option in a category where the alternatives are all American, and that matters for data-protection reviews as much as for support hours.
What does PolyAI cost in the UK?
Not published by the vendor.
Does PolyAI train AI models on your data?
Yes
PolyAI states: "We use this information to train, test, and improve our virtual assistants", and separately "We extract snippets of voice recordings and/or conversation turns to improve our virtual assistant (including model training)." Your customers' recorded calls train the product. Read on 30 August 2026.
The rest of the data position
- Where data is processed: Not published
- Data processing agreement: Not published
What do people use PolyAI for?
- Answer routine calls without keeping people on hold
- Take bookings by phone outside working hours
- Cut the queue on a line that gets the same question all day
What does PolyAI connect to?
- Genesys
- Twilio
- Salesforce
- Zendesk
- Amazon Connect
Where does PolyAI fall short?
- Genuinely enterprise: priced and implemented for organisations with a contact centre, not a small business
- No published pricing, so evaluation starts with a sales conversation
- Implementation is a project measured in weeks
Who is PolyAI for?
A good fit for
- Contact centres
- Hospitality groups
- High call-volume businesses
Not for
- Small businesses. This is contact-centre software and no amount of interest changes the price
- Anyone wanting to evaluate without a sales conversation, since there is no published pricing
The Torus verdict on PolyAI
Not a tool a small business buys, and it is here as a marker: the leading company in voice AI for customer service is British. Relevant if you run a contact centre, informative otherwise.
What are the alternatives to PolyAI?
Others in voice and phone, with what each one is for.