Crisp
European-built chat and helpdesk, priced flat rather than per seat
crisp.chat Free tier Checked 30 August 2026
- Price
- From $45 per month
- Not priced in pounds
- Trains on your data
- No
- Where data is processed
- Not published
- Data processing agreement
- Not published
- Setup
- Under an hour
- Skill needed
- Comfortable with software
What is Crisp?
Messaging, shared inbox, help centre and an AI assistant in one, from a French vendor. The flat per-workspace pricing is the distinguishing feature: adding staff does not add cost, which inverts how almost everything else here is sold.
Per-seat pricing quietly shapes behaviour: it makes you ration who can see customer messages. In a ten-person business that is the wrong incentive, and a flat price removes it.
The French base is worth noting for anyone whose data-protection review cares where a processor sits, though we have not read the vendor’s own statement on this and are not recording an answer on their behalf.
What does Crisp cost in the UK?
From $45 per month.
Does Crisp train AI models on your data?
No
Crisp states: "Please note that we never train our AI model with our Customer's data", and separately "Crisp does not use input data to train the model further." A plain answer from a European vendor. Read on 30 August 2026.
The rest of the data position
- Where data is processed: Not published
- Data processing agreement: Not published
What do people use Crisp for?
- Run support from one inbox across chat, email and social
- Add the whole team without the bill moving
- Keep support data with an EU processor
What does Crisp connect to?
- Slack
- Shopify
- WordPress
- HubSpot
- Zapier
Where does Crisp fall short?
- Less polished than Intercom or Zendesk, and it shows in the reporting
- Smaller integration catalogue
- Priced in US dollars despite the European base
Who is Crisp for?
A good fit for
- Small teams
- Businesses that want everyone in the inbox
- EU-data-conscious buyers
Not for
- Teams that need serious reporting — it is less polished than Intercom or Zendesk and it shows there
- Businesses depending on a long tail of integrations
The Torus verdict on Crisp
The flat pricing is genuinely unusual and suits a small business where everyone does a bit of support. Worth a look purely for that, before the AI features enter into it.
What are the alternatives to Crisp?
Others in customer support, with what each one is for.